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Evidence Guide: LGAEHRH404A - Coordinate and support the delivery of health services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LGAEHRH404A - Coordinate and support the delivery of health services

What evidence can you provide to prove your understanding of each of the following citeria?

Confirm service requirements

  1. Public health service plans are interpreted to determine service delivery schedules and locations.
  2. Roles and responsibilities of personnel involved in service delivery are confirmed.
  3. Materials and equipment required for service delivery are prepared or organised.
  4. Service delivery scheduling and preparations are confirmed with relevant personnel.
Public health service plans are interpreted to determine service delivery schedules and locations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Roles and responsibilities of personnel involved in service delivery are confirmed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Materials and equipment required for service delivery are prepared or organised.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Service delivery scheduling and preparations are confirmed with relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate service delivery

  1. Relevant resources and materials are provided and managed to facilitate a professional and efficient program.
  2. Records are maintained in a safe, accurate and efficient manner within legislative requirements, codes of practice and council requirements.
  3. Communication and liaison with service users, relevant health and education professionals and government agencies are conducted to deal with any issues arising.
  4. Service delivery process is monitored to ensure that schedule is maintained and to identify means to maximise program effectiveness.
Relevant resources and materials are provided and managed to facilitate a professional and efficient program.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Records are maintained in a safe, accurate and efficient manner within legislative requirements, codes of practice and council requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication and liaison with service users, relevant health and education professionals and government agencies are conducted to deal with any issues arising.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Service delivery process is monitored to ensure that schedule is maintained and to identify means to maximise program effectiveness.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report on service delivery

  1. Standard reports on service delivery are completed and processed according to relevant council procedures.
  2. Issues arising and solutions implemented are reported, including details of consultation conducted to assist in resolving any problems.
  3. Proposals for possible improvements in service delivery are noted.
  4. Client evaluation of service delivery is conducted and responses are reviewed according to council requirements.
Standard reports on service delivery are completed and processed according to relevant council procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Issues arising and solutions implemented are reported, including details of consultation conducted to assist in resolving any problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Proposals for possible improvements in service delivery are noted.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Client evaluation of service delivery is conducted and responses are reviewed according to council requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

The demonstrated ability to:

confirm public health service schedules and the roles and responsibilities of relevant personnel

prepare, provide and manage relevant materials and equipment as required

maintain accurate records

deal with enquiries and issues in a prompt and professional manner, including appropriate consultation as required

take steps to ensure that service delivery proceeds according to schedule

note potential changes to enhance service delivery

prepare and submit reports promptly

Context of assessment

On the job or in a simulated work environment.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor

Evidence required for demonstration of consistent performance

Competency must be demonstrated in all elements across a range of variables relevant to council's size, location and strategic plan.

Resource implications

Access to a workplace or simulated case study environment that provides the following resources:

copies of relevant legislation

council policies and procedures

relevant service delivery materials

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

reading and interpreting a range of information relevant to job/role, which may include legislation and its impact on council operations

communicating and liaising with professional practitioners and consultants

demonstrating clear, open communication and consultation with the community and stakeholders, which may involve participation in and facilitation of committees, and managing stakeholder relationships using a range of communication techniques to assess their needs and expectations

achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds

problem solving and conflict management

monitoring own work and adjusting to meet agreed standards and expectations

engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law

using technology relevant to the job/role, which may include the use of computers and other relevant office technology

handling, transport and storage of vaccines and hazardous materials

promoting services to the public

record keeping

Required Knowledge

council structure and administrative procedures

relevant council policies, plans and legislation

public health service delivery procedures

environmental and sustainability procedures and practices

key organisations and individuals

numeracy skills to enable effective service delivery scheduling

relevant professional guidelines

occupational health and safety procedures

procedures for handling, transporting and storing vaccines and hazardous materials

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Public health services may include:

immunisation sessions

Pediculosis (head lice) control

sharps control

Personnel may include:

maternal and child health nurses

school health nurses

doctors

teachers

relevant staff in other council departments

relevant staff in government departments

Legislative requirements may include:

federal

state or territory

local government

Council requirements may include:

council policies, procedures and guidelines

strategic, business and management plans

local ordinances, laws and by-laws

Client evaluation may include:

informal interviews

formal client satisfaction surveys

focus groups